Trading Terms

RETURNS POLICY

Please choose your order carefully as we do not refund or exchange for “change of mind’ purchases. We ensure that all items are in good condition when packed and posted however in the event that you receive an item that is damaged please contact us with 7 days of receipt and we will work out a solution with you.

CURRENCY & PAYMENT

All prices displayed on our website are in Australian Dollars AUD and include 10% Goods and Services Tax (GST).

DELIVERY

Which countries do you deliver to?

Our postage charges are based on deliveries Australia wide; we can post your order to any country; you will be invoiced for the additional postage charges once we receive the delivery address for your order.

What is the cost of postage?

The delivery charges vary depending on the items ordered. You can calculate delivery charges by adding products to the cart and proceeding through to the checkout.

How long till I receive my order?

Once we receive your order, please allow 2 working days to process your order. Delivery can take between 1 and 14 days depending on location and delivery method chosen.

Who delivers my order?

We currently use Australia Post, Fastway Couriers and TNT Express.

What should I do if I receive a damaged product?

Please contact us with a full description of the damaged product, we will assist resolving the issue for you. All goods are to be sent back to the following address at the client’s expense.

Our Contact Information

SureGrow TreeMax
ABN: 26 007 158 278
ADDRESS: 56-60 Woodlands Dr, Braeside, Victoria, Australia
PHONE: Free call: 1800 643 384 /Office: (03) 8587 1400
EMAIL: info@suregro.com